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Do you have questions that are not on thie FAQ? Contact us!
General
Q: How can I follow the status and history of my orders?
A: You can follow the status and history of your orders at your Order History page where you can view your order number, order status, and tracking number.
Q: What are the PlanNet Education Series videos about?
A: The PlanNet Education Series is a continuing education opportunity created to share information and techniques that are easy to learn and will be used often. Originally the sessions were produced as live, interactive webinars but time limitations prevented many from participating. Finding a way to make the videos available 24/7 resulted in the creation of this site. To learn more about webinar/video content please visit this with specific information of available sessions.
Q: Is there a volume discount for video purchases?
MY ACCOUNT INFORMATION
Q: How can I change my login name?
A: Your e-mail address is used as your login name. You can change it on Your Account page.
Q: How can I change my password and other account information?
PAYMENT
Q: Which payment methods are accepted?
A: We accept and securely process Visa, MasterCard, American Express, Discover, JCB and Diner's Club credit cards.
SATISFACTION POLICY
Q: What is the Satisfaction Policy?
A: Your satisfaction is our #1 priority. If for any reason we didn’t meet your expectations, we'll arrange for you to attend a live webinar, receive a different product, or receive a refund.
In order for us to process your request you must Contact Us within 1 week of the purchase.
§ Subject line must contain “PES Expectations” ONLY
§ In “Comments or Questions” area explain:
· What were your expectations?
· Why did we not meet your expectations?
· What could we have done to have met your expectations?
· What can we do to ensure your expectations are satisfied?
If we didn’t meet your expectations, we would like to have the opportunity to make things right. If applicable, shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Do you have a question you cannot find in this FAQ? Contact us!
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